This client's support and sales teams were spending hours every week manually routing leads and support tickets between disconnected tools.
The Challenge
Leads sat unassigned for hours, follow-ups were inconsistent, and reporting required someone to manually compile data from three different platforms.
The Solution
We designed a set of AI-assisted automations that classify and route incoming leads and tickets in real time, trigger follow-up sequences automatically, and sync data into a single live dashboard.
The Results
The team cut manual routing work to nearly zero and cut average lead response time from hours to minutes.